Delivery Policy

Summer Delivery

During Summer months we will NOT leave deliveries at the door unless noted by the customer.  If a recipient is not home, the delivery will be brought back to the shop and recipient MUST pick-up delivery. 

Holiday Delivery

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day. If Valentine's Day falls on a Saturday or Sunday, our store will operate at normal hours (9-5).

We are closed on these holidays: New Years Day, Easter, Fathers Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. If you are looking for a holiday arrangement, orders will be delivered the DAY BEFORE the previous listed holidays. 

Same Day Delivery

If you order by 2:00 pm (Eastern Time), we can typically deliver the flowers the same day Monday through Friday. Please understand, for SAME DAY DELIVERIES, the deliery times run until 6:00pm. For same day service on the weekend please order by 10:00 am on Saturday. Call store to guarantee times and deliveries. 

Specific Times

We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times

Normal delivery times are 9am-5pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, call to verify.

Funeral Homes

These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.

High Schools

High schools do not accept deliveries for STUDENTS. We will deliver teacher and staff gifts to the high school and any student orders to their residence. ALL school orders should be placed early because they usually must be received by 2pm.

PO Boxes

We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If no one is home

Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery. Arrangements can also be left at the door (see "Request to Leave Item at Door" below). 

Incorrect Addresses

If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase. Please be sure to enter the CUSTOMER CONTACT INFORMATION correctly in case the recipient cannot be reached or the address is incorrect. 

Canceling or Changing an Order

Same-day orders are processed immediately, and cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.

Recipient may be contacted

In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery. Please know, we will ONLY do this if the RECIPIENT is not answering the door/is not at the listed delivery address and the CUSTOMER cannot be reached. We want the flowers to be a surprise too! :)

Request to leave item at door

The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves, but we WILL honor the request. We will NOT be held responsible for missing or faulty product due to this special request.

Recipient refusal of delivery

If the recipient refuses to accept a delivery, you WILL be held fully liable for the cost of the gift.

Card Messages

The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.